Terms & Conditions
Welcome to My Laundry Room ("we," "our," or "us"). By accessing or using our website, www.mylaundryroom.co.uk ("Website"), and engaging with our services, you agree to comply with and be bound by these Terms & Conditions. Please review them carefully before placing an order.
1. About Us
1.1 My Laundry Room is a service operated under KISHMO Cleaning Services, registered with Companies House under company number 16214835.
2. Acceptance of Terms
2.1 By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
2.2 If acting on behalf of a company or organisation, you confirm that you have the authority to enter into a legally binding agreement on its behalf.
3. Definitions
3.1 "Order" refers to any request for laundry services placed via our Website, telephone, or App.
3.2 "Customer" refers to any individual or entity using our services.
3.3 "We" or "Us" refers to My Laundry Room.
4. Intellectual Property
4.1 All content, branding, and materials on this Website are owned or licensed by My Laundry Room. All rights are reserved.
4.2 You may print or download content for personal use but must not change or share it for commercial purposes without our prior written consent.
4.3 Unauthorised use of our intellectual property may result in termination of service access and potential legal action.
5. Service Agreement
5.1 My Laundry Room offers laundry and dry cleaning collection, cleaning, and delivery services.
5.2 While we follow professional standards, we cannot guarantee the complete removal of stains or the full restoration of damaged items.
5.3 We are responsible for handling, cleaning, and delivering garments in line with industry norms.
5.4 Independent third-party providers carry out the actual cleaning, and we act as an intermediary between customers and these providers.
5.5 We are not liable for any acts, errors, or negligence by third-party service providers used through our platform.
6. Order Process
6.1 Customers must provide collection and delivery dates and times when placing an order.
6.2 A registered account with valid payment details is required to process an order.
6.3 The minimum order value is £25. Orders below this amount will be charged at the minimum value.
6.4 Customers must place garments in a secure bag. Upon collection, the number of items will be checked, and a confirmation email will reflect any updates to the order and total cost.
6.5 Additional charges may apply for special care requirements, extra treatments, or unexpected cleaning needs.
6.6 The final updated order balance will be automatically charged to the stored payment method immediately after cleaning and before delivery.
6.7 Disputes about order updates must be raised within one hour of receiving the confirmation email.
6.8 We reserve the right to refuse services at our discretion, including where garments are not suitable for cleaning.
7. Liability
7.1 While we take reasonable care in handling garments, we are not responsible for:
- Normal wear and tear, shrinkage, or fabric fading.
- Damage due to manufacturer defects, weak fabric, or incorrect labelling.
- Loss or damage resulting from personal items left in clothing.
7.2 Compensation for lost or damaged items will be limited to whichever is lower:
- 10 times the cleaning fee for the affected item, or
- A maximum of £350.
7.3 Claims for lost or damaged items must be submitted within 48 hours of delivery. Customers must give us the chance to assess and resolve such claims before any compensation is considered.
7.4 Uncollected items held for more than 30 days following a failed or refused delivery due to non-payment may be donated to charity. We will make reasonable attempts to contact the customer before doing so.
7.5 We are not responsible for service disruptions caused by factors outside our control, including bad weather, technical failures, or industrial action.
8. Complaints & Disputes
8.1 All complaints must be submitted through our official communication channels and not to delivery staff.
8.2 Complaints should be submitted by email, as shown on our Website.
8.3 While we aim to respond to complaints promptly, we cannot guarantee an immediate resolution.
8.4 If a dispute cannot be resolved through our internal process, either party may seek legal remedies under UK law.
9. Pricing
9.1 Listed prices include applicable taxes unless stated otherwise.
9.2 We reserve the right to change pricing at any time. Any changes will be communicated before your order is processed.
9.3 Promotions, discounts, and referral credits may not be combined unless clearly stated.
10. Referral Programme
10.1 Customers may take part in our referral programme by sharing a unique referral code.
10.2 Referrals must be made to people living at a different address from the referring customer and within our service area.
10.3 Referral credits must be used within 12 months and cannot be transferred or exchanged for cash.
10.4 We reserve the right to remove referral credits if fraudulent activity is found.
10.5 Misuse of the referral programme, including bulk referrals or promotional exploitation, may result in account suspension.
11. Payments, Late Payment & Fraud Prevention
11.1 Full payment must be received before or at the point of delivery. We reserve the right to withhold the return of cleaned items until payment has been made in full.
11.2 If payment has not been received, we reserve the right to reschedule delivery until the outstanding balance is settled. No redelivery fee will be charged for a rescheduled delivery caused by non-payment.
11.3 Items not collected or delivered due to non-payment will be held for a maximum of 30 days. After this period, uncollected items may be donated to charity. We will make reasonable attempts to contact the customer before doing so.
11.4 If a payment fails or remains outstanding following our standard reminders, a late payment fee will be applied as follows:
- For balances under £150: a flat administration fee of £10 will be added to the outstanding amount.
- For balances of £150 or more: a flat charge of 8% of the outstanding balance will be added.
11.5 We reserve the right to report overdue accounts to credit reference agencies. This may affect your credit rating.
11.6 If we are required to pursue an unpaid balance through the courts, the cost of any court claim will be added to the amount owed, along with ia £50 administration charge and interest at 3% above the Bank of England base rate, calculated from the date the payment was originally due.
11.7 If fraudulent activity is suspected, we reserve the right to request an alternative payment method, such as a bank transfer, before proceeding with the order.
11.8 Any chargebacks or fraudulent transactions may result in account suspension and potential legal action.
12. Transfer of Rights
12.1 We may transfer our rights and obligations under these Terms & Conditions to another entity without prior notice.
12.2 Customers may not transfer their rights or obligations under these Terms without our prior written consent.
13. Contact Information
If you have any questions about these Terms & Conditions, please contact us via:
- Email: support@mylaundryroom.co.uk
- Phone: 020 7870 7975
By continuing to use our services, you confirm that you have read, understood, and accepted these Terms & Conditions.