Contents
Welcome to My Laundry Room ("we," "our," or "us"). This Privacy Policy outlines how we collect, use, and protect your personal information when you access our website, www.mylaundryroom.co.uk ("Website"), or use our services. My Laundry Room is a trading name of KISHMO Cleaning Services Ltd (company number 16214835; our registered office address is on our Companies House record), which is the controller of your personal information.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us, including but not limited to:
- Contact Details: Name, email address, phone number, and postal address.
- Account Information: Username, password, and preferences.
- Order Details: Information related to your laundry orders and transactions.
- Payment Information: Non-sensitive payment details necessary for processing transactions.
1.2 Automatically Collected Information
When you visit our Website, we may automatically collect certain information, such as:
- IP Address: To identify your location and enhance security.
- Browser and Device Information: Details about your browser type, operating system, and device.
- Usage Data: Information about your interactions with our Website, including pages visited and links clicked.
2. How We Use Your Information
We use the collected information for various purposes, including:
- Order Processing: To manage and fulfil your laundry orders.
- Communication: To send order confirmations, updates, and respond to your inquiries.
- Service Improvement: To analyse usage patterns and enhance our services.
- Security: To protect against fraud and unauthorised access.
- Legal Compliance: To comply with applicable laws and regulations.
We use your information to carry out our contract with you (taking, cleaning and delivering your orders, and taking payment), where we have a legitimate interest in running and improving our business and keeping it secure, to meet our legal obligations (such as keeping financial records), and, for marketing messages and non-essential cookies, with your consent, which you can withdraw at any time.
3. Sharing Your Information
We may share your personal information with trusted third parties in the following circumstances:
- Service Providers: To partners who assist in delivering our services, such as payment processors and delivery companies.
- Cleaning Partners: Some items may be cleaned by trusted specialist cleaning partners. We only share the order details they need to clean your items.
- Legal Obligations: When required by law or to protect our rights and safety.
- Business Transfers: In connection with mergers, acquisitions, or asset sales.
4. Your Rights
Under data protection laws, you have the right to:
- Access: Request a copy of your personal information.
- Rectification: Correct any inaccuracies in your data.
- Erasure: Request deletion of your data under certain conditions.
- Restriction: Limit the processing of your data.
- Data Portability: Receive your data in a structured, commonly used format.
- Objection: Object to the processing of your data for specific purposes.
To exercise these rights, please contact our Data Protection Officer at [email protected]. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
5. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance user experience and analyse site traffic. Cookies are small data files stored on your device. You can manage cookie preferences through your browser settings; however, disabling cookies may affect site functionality.
6. Data Security
We implement appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure. Despite our efforts, no security system is completely impenetrable, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymise your data.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our Website and indicating the date of the latest revision.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: [email protected]
- Phone: 020 7870 7975
By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.