FAQs. Your questions, answered

Yes, we can offer:

• Extended storage
• Holiday cleaning packages
• Holding items until you return
• Delivery to a safe place or a neighbour
• Rescheduling your delivery slot to suit you

Yes. Orders collected before our 2pm cut-off can be back within 24 hours at no extra charge, as long as the garments are suitable for the 24-hour service. Some items need more time.

For a thorough clean, we recommend our three-day service, as some stains need two or more cleaning cycles to come out.

Yes, we use environmentally friendly solvents.

Delicate items receive:

• Individual assessment
• Specialised cleaning techniques
• Hand cleaning if necessary
• Careful inspection before and after cleaning

It depends on how often you wear them and where. As a guide, clean suits every 2 to 3 wears and formal wear after each use.

All data we collect is used and stored in line with current government guidelines.

You can send day-to-day laundry that can go through a washing machine and tumble dryer, such as T-shirts, trousers, bedding and underwear. Items are washed at 30°C and tumble dried as standard, and pricing is based on the weight of your order. Ironing is not part of this service.

Please don't include items that can't be machine washed or tumble dried, anything marked dry-clean only, bath mats, duvets or other bulky items, shoes, pet beds or pet items, or flammable items including heavily greased fabric.

Standard wash and fold is a straightforward wash and fold service. Premium wash and fold uses premium detergents and a premium fold, giving your laundry a wardrobe ready finish. Just let us know at the time of booking if you'd like the premium option.

For more details, click here.

Dry cleaning uses environmentally friendly solvents instead of water. It protects the fabric and prevents shrinking, so it is ideal for delicate items. Laundry uses water and detergent, and is ideal for everyday machine washable clothes.

Yes, collection and delivery are free. All orders are subject to a £25 minimum.

Yes. Orders collected before our 12pm cut-off can be back the same day, with a 25% surcharge.

Not every item is suitable for same-day cleaning, so please speak to us before placing an express order.

Book through our online booking platform or our mobile app.

We recommend you:

1. Check pockets and remove personal items
2. Point out any stains
3. Put everything in a strong bag or one of our branded bags
4. Have it ready for the driver at your booked time slot
5. If you will be out, leave the bag in a safe place and add a note to your online order saying where it is

We collect across South West London and Surrey, including Kingston upon Thames, New Malden, Surbiton, Wimbledon, Putney and Barnes. See all our areas.

Yes. We check the material, brand and condition of every pair and bag before we start. If we think cleaning could harm it, we call you before doing anything.

Specialised treatments are available, but success rate depends on fabric type, extent of mould, and age of the stain.

Yes. Hemming, button replacement and minor repairs are available for an extra fee. We also do more complex alterations, which may need a fitting.

Most stains can be cleaned, but some set-in or old stains may be difficult to completely remove. We always do a stain treatment prior to laundry or dry cleaning, then do a final check afterwards. We sometimes re-clean to make sure the stain is cleaned.

Yes. Leather, suede and fabric bags are cleaned inside and out, conditioned and polished. Prices start from £35 for fabric bags and £89.95 for a standard leather handbag. Allow up to 2 weeks from collection.

See our handbag cleaning service.

Yes, large items such as duvets, curtains, blankets, and comforters can be cleaned.

Yes. Trainers, leather shoes, suede and boots are cleaned by hand and deodorised. Prices start from £19.50 a pair for leather shoes, £25 for trainers and £50.95 for boots. Most pairs are back in about 3 days, while sheepskin and UGG-style boots can take up to 2 weeks.

See our shoe cleaning service.

We aim to process most laundry and dry cleaning within 1 business day. Large household items may take a little longer. Same-day and next-day express services are also available for urgent orders.

Clean & press means we clean the item, then press and finish it. Iron only is for items that are already clean and just need pressing, and costs 20% less, except for shirts.

Suits, dresses, coats, wedding gowns, curtains, delicate fabrics, leather, suede, silk, wool garments, down jackets, and formal wear can all be dry cleaned. Care label below.

They will come back clean and fresh. Wear, creasing, colour loss, worn corners and some stains are permanent, and we will tell you before we start if we spot any.

If your payment has failed or you're experiencing a card issue, you can update your payment details by following these steps:

1. Sign in to your account
2. Go to your Profile
3. Update your card details from there

Can't add a new card or experiencing a technical issue? Let us know and a member of our team will be in touch with you as soon as possible.

Alternatively, you can pay by BACS transfer using the details below:

Account Name: KISHMO CLEANING SERVICES LTD
‍Sort Code: 30-54-66
‍Account Number: 66304860
‍Reference: Your ticket number or full name

Once your BACS transfer is complete, please email us at [email protected] with the date of payment and the reference used so we can match it to your order promptly.

No, it is a guide. We check every item when it reaches us and confirm the final price based on the material, the cleaning it needs and anything else we find.

Yes, our minimum order is £25. If your order comes to less than £25, we will charge your saved payment method £25.

We take electronic payments only:

• All major debit and credit cards, except American Express
• Apple Pay and Google Pay
• Bank transfer
• Invoice, for business accounts

If you are not satisfied with our service, we can offer the following options, depending on the case:

1. Free re-cleaning
2. Partial or full refunds
3. Compensation for damaged items

Please read our full terms and conditions.

Payment is processed after we’ve completed cleaning your items and updated your order with the final garment count and balance. We’ll charge the saved payment method in your account just before delivery, ensuring a seamless and transparent process.

Absolutely, we offer:

• New customer's discount (on second order)
• Monthly subscription plans
• Referral bonuses
• Recurring weekly order discounts

Absolutely! We value your loyalty. If you use our services on a weekly basis, you’ll enjoy a 10% discount on your orders. It’s our way of thanking you for choosing us as your trusted laundry and dry cleaning partner!

When someone you refer uses our laundry or dry cleaning services, you receive a 2% credit to your account on every order they make. It is our way of saying thank you for spreading the word. See how referrals work.